Phenomenal hotel! Couldn’t have asked for a better stay. We had a small group for a girls trip and the hotel accommodated everything we needed and more. For our first time in Boston, it was the PERFECT location between all the hot spots. A 20 minute walk or less to everything we wanted to experience and it didn’t feel that long with all the views along the way. Everyone was so kind and I always felt safe. I would absolutely stay here again and would recommend it to everyone!

We had an absolutely horrible experience with The Godfrey Boston. We booked a room with the option to pay at the property, but because the hotel was fully booked, they attempted to charge our card in advance. The card saved in our booking app had expired, so they canceled our reservation. They sent a message through the app, but we were traveling through airports and on planes all day and never saw it. Since we were supposed to pay upon arrival, we had no reason to think our reservation was at risk. When we arrived, there were no available rooms in Boston or the surrounding areas. We had to take an $100 Uber ride an hour away to pick up a rental car, then drive another two hours to find a hotel that cost us $800 for one night. We also had to spend an additional $400 to rent a car a day earlier than planned, bringing our unexpected expenses to over $1,000. To make matters worse, the staff member was cold, dismissive, and offered no help or solutions. I understand hotels have policies, but releasing a pay-at-property reservation after sending only an app notification, without making any further attempt to contact us, is incredibly disappointing. The Godfrey should take responsibility for how this was handled and offer appropriate compensation for the significant inconvenience and unexpected expenses. What should have been an exciting start to our vacation turned into an incredibly stressful and costly experience. I hope management takes this seriously so it doesn’t happen to someone else.

We had a wonderful stay at this hotel, and one of the main reasons we keep coming back is the amazing service. I want to especially mention Arbon, who takes care of the valet and the hotel entrance area. He is incredibly professional, kind, attentive, and always welcomes us with a genuine smile. He helps with everything, makes us feel truly cared for, and creates such a warm and welcoming feeling every time we arrive. We remembered him from our previous stay as well, and he was honestly one of the reasons we chose to return to this hotel. People like Arbon make all the difference. He is a true asset to the hotel, and his service is simply outstanding. Highly recommended!

????? Stayed at The Godfrey for two nights for my birthday and overall had a really nice experience. The location is fantastic. You can walk to most of what you’d want to see around downtown Boston, though you’ll probably want an Uber if you’re heading out toward Fenway or Cambridge. The room was clean, modern, and well maintained, though definitely on the smaller side. The bed and pillows are both very soft, which wasn’t really my preference, but that’s obviously subjective. The bigger issue was noise. You’re in the middle of a major city, so some street noise is expected, but the honking is pretty constant and noticeable from the room. On Saturday night we could also hear the bass from a nearby bar pretty late. I mentioned it to the front desk and they were genuinely apologetic and immediately offered to do something about it. I’m honestly not sure what they could have done, so I didn’t press the issue, but I appreciated the response. The staff was easily the highlight of the hotel. Everyone we interacted with was extremely friendly, polite, and helpful. More importantly, it felt genuine. I never felt like I was inconveniencing anyone or asking for too much. That was true from the doormen and front desk to housekeeping. They also took great care of me for my birthday and really helped make the stay feel special. Guest services deserves a lot of credit. Housekeeping was great and kept us stocked with bottled water. The attached coffee shop was excellent. The lobby bar was pretty average, with one great bartender and another who was just okay. The hotel markets itself as a boutique property, and I’m not sure it completely delivers on that. The design is nice and everything is kept very clean, but to me it feels more like a nice upscale city hotel than a true boutique experience. I’d stay here again. The location is hard to beat, but the staff is the real reason I’d recommend it. They turned a good hotel stay into a memorable birthday experience.

This was our first time in Boston and took a lot time to select a hotel since we weren't familiar with the area. We definitely picked a winner. We were impressed with the level of customer service that we received. We typically stay at Marriott properties and have never had such good customer service. The cleaning staff greeted us in the hallways and asked if we needed anything. The front desk and doormen were kind and courteous as well. We were provided complimentary in-room bottled water and snacks daily. There were also complimentary snacks and a most delicious iced tea in the lobby daily. The rooms were very clean and we had a walk in shower that I appreciated. We had a drink fridge and Keurig in the room and were offered a kettle and microwave if we needed it. We did have some street noise on the second floor but that is to be expected in a big city. There is a cafe connected to the lobby with a great selection of drinks and pastries. The location was perfect. It was within walking distance of almost everything we wanted to do and there were so many cafes and restaurants nearby. If nothing else stay here for the location.

From the minute you arrive, you greeted with the above and beyond service of all the employees. From the valet attendants all the way to the maintenance employees. The location was awesome steps away from everything. The room was nice and clean. The little things the hotel did was what made this stay so enjoyable. Every evening they had a cart that would have pop corn bags or candy (the kids loved this). Highly recommend staying here

Stayed here 5 days for a convention and was really happy here. It's definitely pricey, and the rooms are on the small side, but the beds are very comfortable, the pillows were wonderful, and everything was clean and in order. Staff was very helpful and friendly every time I asked for something and housekeeping was extremely friendly. They had umbrellas to use, which was awesome since it rained a lot. Some rooms don't have appliances, but they delivered a fridge, microwave, and fan to us when we asked. Never heard even a whisper from neighboring rooms. Just a very nice hotel to stay at, would definitely stay here again.

Basic rooms in need of a refurbishment, staff was not as helpful as described by other reviews. I would consider them to be polite to the minimum required for someone working in the service industry. The beds are comfortable. Good location.

We stayed at the Godfrey in mid-May this year and had a wonderful experience. Location is right in the middle of downtown, so you can walk to Boston Common, the bay area, Fanueil Hall / Quincy Market, and other cool spots within 10-15 minutes. Service at the hotel was top notch. You can tell when a hotel is managed well when every hotel employee proactively greets you and looks to engage with you and ask you how your stay is going. Godfrey hotel employees were very professional, helpful, and positive in their interactions. The room was very nice, too. We had a King room and the bed was SO comfortable, the snacks and waters included in the room were a nice touch, and everything was clean and modern. The coffee shop and bar area downstairs was always buzzing, too. Good bar for a drink before dinner and the coffee shop George Howell, which is attached to the hotel, makes a great cup of joe and delicious pastries and baked goods. We will definitely stay at the Godfrey again if/when we revisit Boston.

The location was perfect in relation to all the visitor sites. We walked everywhere we went. From the courteous checking, to the included snacks daily, to the onsite food and beverages, The Godfrey had it all. One outstanding staff member (and there were plenty) was Arbon. He was genuinely pleased to greet us every day and always wanted to know what he could do for us. It’s these added touches that made this the amazing stay it was!