Good: The rooms are clean and very spacious. I had breakfast - the egg station is especially good. There's a pool with a large -sized hot jacuzzi, but without changing rooms. Bad: There were a few outstanding issues with this hotel. 1. When checking in, we were told our room was oversold, so we either take one king-bed room for three of us, or two small rooms. I chose one king, but requested a small rollaway bed by removing one-person sofa, which was denied at first, but after our negotiation, they did it. The next day, we asked the hotel to move us into the original room type, and they had the room ready. Also, for the inconvenience, the hotel gave us a free breakfast as a goodwill gesture (I liked it). 2. One 500ml still water bottle costs $5.25. It's a bit overpriced, even considering that Diamond members get $18 in F&B credit per person per day. Full buffet breakfast costs $33 or $36 pp. 3. We purchased a sandwich and a few bottles of water at checkout, resulting in exceeding the credit amount. We asked to return the water bottles (we moved the bottles from the cold case to the register (a few feet), but the front desk declined firmly that they can't accept "food item" returns. 4. Parking was $47 for a three-night stay after validation. 5. I used a ChargePoint EV charger at this hotel. It's my fault, but the battery was full before midnight, and they charged $ 5 for 10 hours = $50 for the time after the charge was completed. This is VERY bad because the guests tend to sleep at night, and there is little way to disconnect the cable after midnight. This was the biggest disappointment about this hotel. Note that this "Station Charge" applies to paid parking lots or restaurants, not to hotel/lodge-type destination charging. Otherwise, guests need to move the car in the middle of the night. 5. At breakfast on Columbus Day, most of the buffet items were gone, and we had to request bread or ham. Also, the egg station lady left our dishes on the kitchen table (they got cold), even though she asked us to wait at our own table, not at the kitchen table.

?????????? An Exceptional, World-Class Experience at the Boston Hilton DoubleTree! Our Party Time Events Group team recently spent three days at the Boston Hilton DoubleTree while attending a seminar hosted at the hotel, and from check-in through check-out, our experience was truly world-class. The Presidential Suite was spacious, comfortable, beautifully appointed, and provided everything we could have asked for. But what truly elevated our stay was the exceptional level of service from the entire hotel team. A very special thank you to Eugene, Director of Operations, who went absolutely above and beyond to make sure our experience was perfect. Eugene was incredibly attentive to our special requests and even came in on Sunday, his day off, to personally ensure everything was taken care of. That level of dedication and commitment to guest satisfaction speaks volumes about his leadership and character. We also want to recognize Ian from Housekeeping, who was absolutely extraordinary. Ian was consistently friendly, accommodating, and genuinely committed to making our stay as comfortable as possible. His positive attitude and attention to detail did not go unnoticed! Kudos to the General Manager and the entire leadership team for creating a culture where exceptional hospitality clearly matters. From the Concierge and Front Desk team to housekeeping and the hotel leadership, everyone contributed to making our three-day stay such a memorable experience. Thank you again, Eugene, Ian, Concierge, Front Desk, and the entire Boston Hilton DoubleTree team for your outstanding service and genuine hospitality! As a company in the event and entertainment industry, our team has the opportunity to experience many hotels and venues, and we truly appreciate exceptional hospitality when we encounter it. We highly recommend the Boston Hilton DoubleTree and look forward to returning! ?

Our three-day stay at the DoubleTree Suites by Hilton Hotel Boston–Cambridge was unforgettable! Located at 400 Soldiers Field Road near Harvard, the hotel has beautiful water views and a breathtaking Boston skyline. Our suite was super clean, comfortable, and very spacious, and we loved having the swimming pool, gym, business centre, and restaurants on site. What truly made our stay special was the hospitality we received from every person we encountered. They made us feel welcome and cared for. A special thank-you to Eugene, the Chief Engineer, for going above and beyond. Compliments to Hilton for putting together a winning team here, and it clearly shows in every detail. I loved everything about this hotel and highly recommend it to anyone visiting Boston or Cambridge. We can’t wait to return! ?? Diamond Member

Rooms are clean and spacious. The AC in the room was very loud. The location of the hotel is not close to the subway but there is a bus stop right outside the hotel that takes you to the Harvard subway stop. Parking was something like $50 a day. There is a free shuttle to various spots that runs on a oddly timed schedule with long 2-3 hour gaps between pickups. The weekend schedule is limited. With all of those facts stacked on top of one another, stay here at your own risk if you don't have a car. Didn't dine at any of the restaurants as it was expensive. Breakfast buffet was $33 a person. Staff was nice and helpful. Bed was comfortable.

We had a truly fantastic stay from start to finish. The room was beautifully clean, spacious, and thoughtfully appointed — both the bed and the couch were exceptionally comfortable, making it easy to relax after a full day of exploring. What really elevated the experience, though, was the staff. David at the front desk was warm, welcoming, and endlessly helpful — he answered every question we had with a genuine smile and made us feel taken care of the moment we arrived. He also went out of his way to let us drop our bags with the concierge before check-in, and held onto them again after we checked out so we could spend the day touring Boston without having to lug our luggage around. Small touches like that made a big difference. The lady working the 3rd floor lounge in the evenings was equally lovely and added a nice personal touch to our nights in. Overall, this was a 5/5 stay, made even better by a team that clearly cares about their guests. We'd happily come back. PS. the one slight negative is paying for parking $47 unlimited for the stay but that seems to be the norm at every hotel in the area.

Beautiful modern hotel in a good location. Very close to Harvard but a little more ways if you're trying to visit downtown Boston. They do have an extensive shuttle service that has three different pick up/drop off locations which is really convenient. Front desk staff was friendly and very informative. They also had an HGV representative Sasha, who was really hospitable and kind. She gave us some good recommendations of where to go-and offered us some free points though we didn't end up buying a package from her. Overall, great experience!

Hotel was clean. Pool and jacuzzi were nice. VERY dissatisfied with the service. We arrived early and told there was a room available and then we found out the early check in charge was $75 plus all the taxes on n that charge. Was told parking was $25 and then when we left we were charged $47. We also were told we could book another night the next day and when we went to front desk at 7 am we were told the rooms were overbooked. A hair was in my breakfast potatoes and I’m bald. We spoke with Somer , the manager who rudely had a conversation with another employee while we were talking. After we finally discussed our displeasure with the service Somer stated that she would look into and that’s it. Hilton Honors member not treated professionally!!!

Stayed for a night and loved the location.The staff were so friendly and helpful with all questions and few requests we had. The little shop next to desk had great sandwiches and food anytime of the day/night. We had a suite and Loved the separate living room and bedroom. Bed was so comfortable. Loved the view of the Charles river. Was able to cross the street and walk along the river. 10 minutes from TD garden and a quick walk across the bridge to Cambridge. Perfect location if you want to explore the area without being right in the middle of all that traffic ? We look forward to our next visit.

Great rooms, but nothing to ruin it faster for me than being a money grab. For the first time in my life I’ve seen a hotel that charges its guests for parking….. and not a small amount like five or ten bucks but 47 dollars A NIGHT! Requested a late check out and was told I needed to pay 25 dollars for a 1 pm checkout instead of the usual 12pm. It’s laughable how greedy this facility is.

Our first visit and most definitely will be back! Hotel was a perfect location. Staff was so friendly and helpful. Rooms were clean and quiet (even with World Cup going on) Thank you