For the price this place is not worth it. Checked in and the lady at the front desk couldn't fine my name (She had my ID) then said she found it but it wasn't anything close to my name. This went on for longer than it should until I just showed her my confirmation # to locate it. Elevator is slow, saw that someone got stuck the next day so I just used the stairs from then on. Rooms are outdated, my room in the 200 section had a floor that squeaked every time I walked and literally felt like I was walking on water rotted floorboards. There were no amenities in my room, no coffee machine, cups are even an ice bucket. Bed was fine. I sleep with a noise machine so I was able to sleep ok but without it I agree with the other reviews about how noisy the location is. Food at the attached restaurant Wisteria was abysmal. Drinks were overpriced... $9 for a Coors Light. Only positive was the chocolate chip cookie at check in.

Rooms are pretty standard. Considering the price, they could be better. There’s no laundry, the hotel laundry service is fairly expensive if you only stay a couple of days but need to wash clothes after getting caught in the rain. The room also doesn’t include some basic amenities. The bathroom note says you can request them at the front desk if needed. It would be more convenient if they were provided in the room, like at most hotels.

Location is ok, staff are friendly and competent, and the welcome cookie was yummy as always. Room 503 was in poor condition: one bedside lamp was inoperable, the blinds were badly stained from an apparent water leak, the curtains were in need of repair, the mini-refrigerator was placed within 18” of the corner of the bed (unsightly and a hazard to toes and knees). Do better, Hilton and DoubleTree

This is a great hotel to stay in while you are in Boston. Close to the T and within walking distance to plenty of sites. I will definitely stay here again. The staff is very helpful and kind. Very good at giving directions to tourists...thank you for all your help.

It’s 3am and I cannot sleep. The windows and walls have zero insulation, and I’ve been woken up numerous times due to street noise. Loud honking, car music playing, street performers and people leaving the club nearby. This is absolutely unacceptable, the whole point of a hotel is to have somewhere to sleep. This accommodation failed to allow even that. The rooms are alright, fairly basic and well cleaned. Some of the furniture could use deep cleaning. The exhaust fan was broken and the shower was very outdated. After reading numerous reviews about this, I realize it’s an issue that they’ve decided to let go unaddressed. A family member booked this hotel, but I sure as hell will not be staying here again.

For a 4-star hotel, the room was outdated and had 3x3 shower stall. Very disappointing for the price; however, the room was clean. We had issues twice (two different days) with our room keys not working, but the front desk quickly made new keys and upon asking, gave us extra cookies. The location was great with the T station steps away and walkable to several areas.

Nice hotel. What you would expect from double tree. Three of us road our motorcycles from Canada. Since motorcycles are easy to steal and Canada is a long walk from home we wanted to keep the bikes at the hotel and not in the hotel off site lot. Our option was to pay for a spot which is fine. What wasnt ok was three bikes, in one parking spot having to each pay the parking fee ($65). $195 for one parking spot. I wonder someone made a big tip on that one? Unacceptable.

The front desk staff was overwhelmed and some of them were actually rude. The room wasn't ready upon arrival because many guests got late checkouts according to the staff. Although, we were offered an upgrade for the inconvenience I would not recommend it due to the front desk staff's lack of hospitality. We booked a double queen and ended up sharing a bed because the couch bed in the suite was uncomfortable. The lack of phone etiquette was real. We asked the front desk if they had slippers, but they had none. I called to check if I could send a package to the hotel prior to arrival and was met with an attitude. We also asked for a late checkout and the girl tried to upcharge us immediately before even discussing the time. We were also looking forward to a restful night of sleep but we were right next to an extremely loud club. The cops were called to shut down the party next door, so make sure to wear earplugs if you're staying over a weekend. I understand that is out of their control, but if you're looking to sleep well I would not recommend this location.

Not a bad spot. Staff was friendly and room was a great size with the pull out couch for our teenager. Only gripes would be Fox News constantly on instead of a local news channel. I asked the waiter at the restaurant if he could change the channel to something more local an he seemed nervous to do that, giving me the controller to do it. Also it seemed the pipes made a clunking noise in the morning when heat would come on.

The room was a bit outdated but the service and location made up for it. We accidentally got an accessible room on 4th floor and the room was really dusty and smelly. We rang the front desk and they swapped the room for us immediately and the second room was much better. They gave us a few vouchers after for Starbucks. The room ran out of hair conditioner and I rang again, house keeping gave us some very fast too. Location was so handy. Love it!