if you are travelling in a wheelchair, DO NOT Stay at this hotel stay at this hotel. I checked into my ADA compliant room And saw that the king bed was way too high for me to transfer into.(I was told through online messaging the day before that the bed sits at 31" high) So I did what I have always done whenever traveling and in the same situation, especially at Hilton hotels, and requested engineering to come and assist me in lowering the bed so that I could transfer in and out with ease. When engineering showed up the young man quickly stated that he needed to run my request through management to see if that is something that they do. When he returned to the room with the manager, I made the same request to her when she explained that that is something that they cannot do. To my amazement I stated the request again and said there really is no other option because I was unable to transfer into a bed that sat so high. She simply stated again to me that it is management's decision that they are not able to help because the base of the bed sat on a solid wood frame. I pointed out that the bed frame was metal and that it could be lowered, because I have done this at every Hilton property I have ever stayed at. She then tried to offer other solutions one of which by asking if I had somebody traveling with me or if I had assistance, and said if I did she would then offer me a step stool to help me get into bed. I was flabbergasted at the suggestion, but give her credit for trying to suggest something. She also suggested that I sleep on the Chaise lounge chair situated in the room. She then offered to call around to other properties and hotels to see if they could accommodate me, On a Friday night at 7:00 PM I'm pretty sure she would have came up empty, so I did not accept the offer. So with no viable options on the table they figure it out on my own. With no help from the hotel I was forced to rely on strangers to assist me in lowering the bed. Decent human common courtesy would have led anyone to accept this reasonable accommodation request. The Doubletree Hilton property failed in assisting customers with disabilities, and by doing so this is negligence and borderline criminal. I did request for a full refund and the hotel did approve that request. Again if you are a person with a disability in a wheelchair I highly recommend NOT staying on this property.

Stayed here for three nights and it was absolutely wonderful. The room was perfect (not too small and it was super clean with EVERYTHING in working order). I actually had to hunt for something to improve, but like many places, the popcorn ceiling is starting to separate from the ceiling. That could be fixed before it actually starts to fall off. We ate at the on site restaurant; it was wonderful!! The location is awesome. Walking distance to Boston Commons, Orange Line just steps away and lots of walkable food options (China Town is right there). Oh and if you are like me, I love a tub; room 430 had a tub. Oh, and don't let the noise scare you. Sure you will hear ambulance and people leaving the night club, but it isn't that bad.

Very expensive stay for rooms that need updating. Kind staff who are mostly attentive. Chipped surfaces in bathroom, leaky shower head. The bedding is the kind that traps heat. The location is probably the best part of this stay, but it didn't help us as it was the second cancellation for our show in Boston and we didn't want to have to rebook the hotel again so we went to have a good time. The double edged sword of the convenient location were the sirens of emergency vehicles ongoingly through the night. Valet parking (65$) is required if you want to use their lot, the medical center parking garage immediately next door was 45$ for an overnight.

At an average of around $300 a night, it's a very affordable place to stay. The room was spotlessly clean, the shower had hot water right away, and there was even a microwave provided. I had a very comfortable five-day stay here. However, one thing I'd like to see improved is the daily credit—it's a bit disappointing that it can only be used at the bar.

For the price this place is not worth it. Checked in and the lady at the front desk couldn't fine my name (She had my ID) then said she found it but it wasn't anything close to my name. This went on for longer than it should until I just showed her my confirmation # to locate it. Elevator is slow, saw that someone got stuck the next day so I just used the stairs from then on. Rooms are outdated, my room in the 200 section had a floor that squeaked every time I walked and literally felt like I was walking on water rotted floorboards. There were no amenities in my room, no coffee machine, cups are even an ice bucket. Bed was fine. I sleep with a noise machine so I was able to sleep ok but without it I agree with the other reviews about how noisy the location is. Food at the attached restaurant Wisteria was abysmal. Drinks were overpriced... $9 for a Coors Light. Only positive was the chocolate chip cookie at check in.

Rooms are pretty standard. Considering the price, they could be better. There’s no laundry, the hotel laundry service is fairly expensive if you only stay a couple of days but need to wash clothes after getting caught in the rain. The room also doesn’t include some basic amenities. The bathroom note says you can request them at the front desk if needed. It would be more convenient if they were provided in the room, like at most hotels.

Location is ok, staff are friendly and competent, and the welcome cookie was yummy as always. Room 503 was in poor condition: one bedside lamp was inoperable, the blinds were badly stained from an apparent water leak, the curtains were in need of repair, the mini-refrigerator was placed within 18” of the corner of the bed (unsightly and a hazard to toes and knees). Do better, Hilton and DoubleTree

This is a great hotel to stay in while you are in Boston. Close to the T and within walking distance to plenty of sites. I will definitely stay here again. The staff is very helpful and kind. Very good at giving directions to tourists...thank you for all your help.

It’s 3am and I cannot sleep. The windows and walls have zero insulation, and I’ve been woken up numerous times due to street noise. Loud honking, car music playing, street performers and people leaving the club nearby. This is absolutely unacceptable, the whole point of a hotel is to have somewhere to sleep. This accommodation failed to allow even that. The rooms are alright, fairly basic and well cleaned. Some of the furniture could use deep cleaning. The exhaust fan was broken and the shower was very outdated. After reading numerous reviews about this, I realize it’s an issue that they’ve decided to let go unaddressed. A family member booked this hotel, but I sure as hell will not be staying here again.

For a 4-star hotel, the room was outdated and had 3x3 shower stall. Very disappointing for the price; however, the room was clean. We had issues twice (two different days) with our room keys not working, but the front desk quickly made new keys and upon asking, gave us extra cookies. The location was great with the T station steps away and walkable to several areas.