From the moment I arrived at Eurostars The Boxer Hotel, Bernard completely transformed my experience. He welcomed me with a level of professionalism, warmth, and genuine hospitality that immediately made me feel at home. After a long day of traveling, that kind of first impression means everything—and Bernard exceeded every expectation. His charm, charisma, and positive attitude are truly exceptional. No request ever seemed like an inconvenience. Anything he could do to make my stay more comfortable, he handled effortlessly and with a sincere smile. It’s rare to meet someone who combines efficiency with such a personal touch, but Bernard does exactly that. Employees like Bernard are the reason guests return. He doesn’t simply provide excellent customer service—he creates an experience that makes people feel valued, welcomed, and genuinely cared for. He is an outstanding ambassador for Eurostars The Boxer Hotel and represents the very best of hospitality. I sincerely hope his leadership team recognizes the incredible asset they have in Bernard. He is more than deserving of a promotion, as he possesses the professionalism, leadership qualities, and natural ability to make every guest feel like a VIP. Thank you, Bernard, for making my stay so memorable. You are a true credit to the hotel.

Got a great deal on the room! Everyone who worked there was nice and helpful! The room was nice and clean... TV worked... bed was comfy! The best part was the location. I was there with my son for The Strokes concert at TD Garden... 5 minute walk tops!! It felt good as we walked back we didn't have to wait for an uber like all the rest! LOL.... Breakfast at the hotel was really good as well! We stayed two nights... parked at the Gov Center for $50 a day which isn't great, but it is what it is! I didn't need my car once... we walked pretty much everywhere... hit up the Aquarium and everything else around it. Great time... would def go there again if I ever head back for another concert! Thanks!

Called 24hrs in advance to cancel reservation after 48 hour window Due to a sudden death in family. Gentleman on the phone stated that we would be charged for 1 night due to cancelling after 48hr window which we agreed to reluctantly. Ended up being charged the entire trip amount 3 nights. Manager on the phone day of reservation stated that coworker made a mistake and we can not refund amount. Stated to email revenue department and they probably won’t refund. Very disappointed with this hotel and the way management handled this situation. Do not recommend staying here.

eurostar was the best hotel experience we could have asked for while staying in town for a show at TD. location was only a 5 minute walk from the venue and the rooms were comfortable. what really sealed the experience though was Matthew at the front desk. not only did he take care of anything we needed during our stay but he was such a sweet person to talk to. his energy towards guests was unmatched by places i’ve stayed at in the past and made for a great experience. would definitely recommend to a friend especially if Matthew is working!

The first thing that made us want to stay at this hotel was the location! It’s super convenient with parking garages near by, and minutes away from td garden. The front desk person Mathew was amazing and was so kind to bring my order to my room for me! Amazing make up wipes and view. I highly recommend staying here.

We just stayed at The Boxer for the Boston Marathon. First, Danielle McInnis is wonderful and amazingly helpful. I can’t say enough great things about her- we were there 5 nights and she really made our stay excellent. The rooms are okay. They have been recently painted and are clean, but there are no drawers and the bed was really soft. I know others have complained that they are small, but I didn’t think that they were small for that price in a big city. The staff was great. This is a small hotel so you get to see the same people and overall the team was welcoming and lovely. The hotel is very close to the TD Center so it can get pretty loud after an event. I was worried after reading a bunch of bad reviews that our stay was going to be awful, but it ended up being great. I’d stay here again.

My stay at Eurostars The Boxer was truly amazing. Carmen was absolutely outstanding. The attention, care, and kindness she showed my family and me meant so much. She made us feel welcomed, supported, and well taken care of from the very beginning. She even blessed me with a birthday gift, which touched my heart and made the experience feel even more special. Her level of service was exceptional, and if I could upgrade her position myself, she would be more than deserving of becoming a front desk supervisor. Bernard was also amazing. He was polite, professional, and made sure that after Carmen went home, our evening remained safe, smooth, and well-managed. He made sure we had everything we needed, and that level of care did not go unnoticed. Both Carmen and Bernard helped make our stay peaceful, special, and memorable. I’m truly grateful for the way they served my family with excellence.

We spent 3 nights at Eurostars The Boxer in Boston and overall had a very pleasant stay. The room was lovely, clean, and more than comfortable for our visit. The hotel itself is nice and well maintained. It’s located about a 20-minute walk from downtown, which was fine for us, but something to keep in mind if you prefer to be right in the center. The staff really made the difference. Carlos and Patricia were incredibly friendly and welcoming, and the breakfast lady (I believe her name was Lillian) was also very kind and attentive. The cleaning staff were equally warm and friendly, we truly appreciated their kindness throughout our stay. Breakfast was good but a bit limited, especially for us as Europeans, we’re not very used to salty breakfasts, and there weren’t many sweet options available. A couple of small points to improve: the coffee in the room was not restocked every day, and there is a $20 per day (plus taxes) facility fee. We found this a bit confusing, as the hotel is not a resort, and we weren’t completely sure what this fee covered. It would be helpful if this were explained more clearly. That said, we had a very comfortable stay and would definitely recommend the hotel for its cleanliness, comfort, and especially its wonderful staff

Stayed 3 nights in January and the rooms were interesting, well designed and functional but not luxurious. More a contemporary feel. Good heating and beds and showers. Nothing to complain wrt the service. Maybe nitpicking but location was exposed to the winter cold and snow - a short walk from north Station.

Everyone was so kind and friendly! The front desk was helpful with everything we didn’t know we’d need such as a sewing kit to help with a small clothing issue. We had no problems from start to finish and would highly recommend this hotel to our friends. A wonderful atmosphere and the front desk staff went above and beyond to help us.