Over all I enjoyed my stay, I only removed 1 star because the pool water is COLD!, they do not warm it up (they should remove that part from their website). They have one of the nicest indoor pool areas I have seen, climbing wall, huge projector with kids movies, games, comfortable lounger chairs and... a VERY COLD pool, it was empty, I saw a dad try to enter with his kids , they didn't last 3 minutes, what a waste.. Besides that, the location is good, about 10 min walk to subway station, there is a dunking donut half way. Staff was nice too. There is no microwave in the room, but there is one in the lobby or you can request one for free and they will bring it to your room if available.. The rooms were quiet at night and the AC hot/cold unit worked very good.

I had a great stay at Holiday Inn Boston-Cambridge! The staff was incredibly nice and welcoming, and the shuttle service was especially convenient and reliable. Romny was fantastic- he was super helpful with our pickups and drop-offs, and he was genuinely such a great person to talk to. His friendly attitude really made the experience even better. Overall, a very pleasant stay with wonderful staff and great service. I would definitely stay here again!

Would not recommend this place. Shower leaked the entire time after being ‘fixed’ , there was a loud, nonstop, high pitched noise that they couldn’t fix, air conditioner was loud, room was pretty dated, and they had overbooked the hotel so they couldn’t even switch us around. Especially for the price we paid, terrible experience. Only positives were the location and that the staff was nice enough.

Great place to stay in Boston. Within a 10 minute walk to 2 transit stations and also busses. Great service, quiet area, nice pool and basketball. We had breakfast every day and Great service and choices. Used free shuttle service. Rooms were fairly large. We loved it and would go back again

Booked a three night stay for a family event. I was very impressed with the service we received throughout our stay. As a traveler with a disability that needs the assistance of a wheelchair, the room was very maneuverable. We reserved a handicap accessible room but to my delight we were upgraded to a suite. A special shout out to Jasmine the manager who checked us in for her overall kindness and Jean who was a welcoming face each morning while serving us breakfast. Will definitely stay if we are in the area again!

I really enjoyed my stay here. The front desk service was awesome and I really liked the breakfast staff, they were very attentive. The room was nice and clean. I would recommend my friends and family to this Holiday Inn when visiting Boston.

I love this hotel for many reasons. Every single staff member is kind and helpful. They were knowledgeable and had many suggestions on places to visit. There are many places to walk to and they offer shuttle service free of charge. My room was clean and I had everything I needed. This is my top choice hotel when traveling to this area.

My experience at Holiday Inn Boston - Cambridge Area by IHG was very special because it gave me the opportunity to visit a new place and live a different experience. From the moment I arrived, I felt excited to be close to Boston and see famous places. What I liked the most was that the hotel was comfortable and quiet, so I could relax after going out during the day. I also loved spending time at the pool and taking pictures because the place had a nice and relaxing atmosphere. In addition, the staff was kind to me and always tried to help whenever I had questions. During my stay, I learned to be more independent, organize my things better, and enjoy new experiences. Without a doubt, it was a trip that I will always remember because I shared fun moments and discovered another part of the United States.

The rooms are clean and the beds are very comfortable, making for a restful stay. The bathroom is also clean, and the water pressure is great, which I really appreciated. The hotel offers free coffee and water in the lobby, plus amenities like an indoor pool and a game area. The property feels safe and secure, since access to rooms, elevators, and amenities requires a key card. Check-in and check-out were both smooth and easy. The location is very convenient, close to Cambridge universities, downtown Boston, and Newbury Street. We mainly used Uber and Lyft to get around, which worked well for us. A few downsides though—there’s no microwave in the room, only one available downstairs. The breakfast is decent, but I didn’t like having to ask staff for drinks instead of having them readily available. Also, there were no waffles or pancakes, which are usually expected in hotel breakfasts. The staff could be more welcoming and approachable. One instance that stood out was when I went down to charge bottled water to my room—I was asked for an ID “to make sure I wasn’t a stranger,” which felt a bit off due to how it was communicated. There was also an issue with breakfast coupons—we were supposed to receive 4, but only got 2 at check-in. I had to go back the next day to request the rest, and it took some back-and-forth before they provided the additional coupons. You can also hear some traffic noise from outside, which might affect light sleepers. Parking is available but costs around $18 per night. Overall, it’s a comfortable and secure hotel with good amenities, but improving customer service and small conveniences would make the experience much better.

Everything about our stay during the blizzard of 2026 was fine. The staff was very pleasant and upbeat despite the stressful conditions. They should really change their website and print marketing to reflect that the restaurant is not actually open 7 days a week. We were kind of scrambling for food options due to this misinformation.