What a wonderful stay at The Lenox Hotel! From the moment I checked in, I was blown away by the warmth and professionalism of the staff. A special shoutout to Sofia at the front desk — she made the check-in process so smooth and welcoming, explaining everything with genuine care and a beautiful smile. You could truly feel she loves what she does. The hotel itself is spotlessly clean and incredibly well-located. The in-house restaurants are delicious, and the room service was just as impressive — great quality and prompt delivery. Every single team member I encountered was cheerful, helpful, and always smiling — it really made a difference. I also couldn’t resist picking up the most adorable bandana for my dog from their shop — such a charming little find! ? Highly recommend The Lenox to anyone looking for a stay that feels both luxurious and genuinely warm. I’ll definitely be back!

Beautiful historic hotel in the heart of Back Bay in Boston, the most beautiful section of Boston imo when visiting. The Lenox is in a great spot for walking to restaurants and shops... Even Fenway Park is walkable from there. A block over is the famous Newbury Street for more shopping and dining. Great location for quick access to the T to get up other areas of the city quickly. The hotel itself is well appointed, has nice amenities, dining inside the hotel if excellent. Cozy cocktail bars for after a day of site seeing are fun to unwind and try some creative cocktails (and mocktails). Staff is very friendly and helpful. Loved it!

I absolutely loved this place! Great location, really incredible price, The rooms were even impressive. I would absolutely come back to this place, made my trip really nice. Valerie at the front desk was remarkable. Lenox, Keep up the great work!

The staff are all so welcoming and professional, even down to housekeeping. They were so accommodating and upgraded our room when there was a drain issue in bathtub. Room was always so clean and welcoming when we returned after a day of exploring. And the location is perfect. Room service was amazing every time all the food was so good.

Had a wonderful stay in a fireplace room on my birthday. On a cold night having drinks by a fire in the city is such a treat! This hotels staff has the best hospitality I’ve encountered in a long time, so welcoming and accommodating. The drinks and food at the Irving were delicious and the ambiance is top notch. Will definitely be returning!

What an outstanding hotel. From the ease of check in to all our interactions with the staff, made this stay excellent. Even the nice touches like coffee in the lobby in the morning which was lovely to the gym with the Peloton machines. Rooms and location are fantastic as well.

We have stayed at many hotels in Boston but this is our new favorite. The staff is unfailingly friendly and helpful. The rooms are gorgeous. The bedding is so comfortable you won’t want to leave the room. The fireplaced lobby invites you to sit and relax forever. And the food at Willow & Ivey is just superb. We were there for 4 nights and could have stayed longer. Overall an A+ experience. Can’t wait to return.

My husband and I stayed here for a few nights to celebrate my birthday. The hotel and the staff are absolutely top notch!! The wonderful bellmen were all so nice and professional, every single front desk staff we had always had a big smile and were more than happy to answer our questions. My husband was also in correspondence with Valery prior to our trip to arrange flowers and champagne for the room. She did an amazing job and I was so touched by the birthday greeting! We upgraded to the room with the fireplace which was amazing!!! It was the best feeling coming back from a day of exploring to have a fire lit within a few minutes of requesting it. This was our first time in Boston and we loved how accessible most things are by walking or by taking the train. Bostonians are just awesome people and we loved every minute of this trip! Special thanks also to Peter at the front door as he was so friendly

Had an absolutely amazing experience here, from start to finish. The valet & doormen where friendly and helpful from the moment we arrived. The staff at check in greeted us and got us to our room quickly. Our room came with a working fireplace, which you don't see very often. We got to enjoy that with breakfast the next AM. The Lennox not only has one of the best locations in Boston but it has the type of character and history we look for in travel. Can't wait to come back! Shout out to Mel.... Who Run the World???? Mel!

Overall a fantastic hotel. Got upgraded without asking to executive suite. Hotel is old so bathroom has the low toilet and the door handles to the rooms are for people that are 5 foot max. But service is great and it's very charming. Not a big fan of how dark they keep it during the day- feel like you're a monk. But at night it's charming especially with the fireplace. Willow and Ivy is great. (breakfast 2 times). Gym is small but does the job. Location is ideal.