Beautiful historic building with lots of attention to detail. The building alone is worth checking out if you are visiting Boston. The location is great and easy walking distance to many attractions. The bar/restaurant has a nice ambiance. The menu is limited though and it would have been nice to have more vegan options. Overall we were very happy with our stay here.

My stay at the Fairmont Copley Plaza was wonderful, and I will absolutely be returning. First, I want to recognize Cornelious (I hope I spelled his name correctly), the bellman who escorted us to our room. He was truly exceptional and deserves recognition from his supervisor. From the moment we arrived, he was incredibly warm, professional, and genuinely kind. He carefully explained all of the hotel’s amenities, answered our questions, and made sure we felt comfortable and welcomed. You could tell he sincerely cared about providing outstanding service rather than simply doing his job. Employees like him are the reason guests remember a hotel long after they leave, and I hope his manager knows what an incredible asset he is to the Fairmont team. The doormen were also consistently friendly, welcoming, and professional throughout our stay. The front desk staff was efficient, and when I returned later to request a dog bed, the gentleman who helped me was very kind. However, I did notice that most of the women at the front desk appeared very serious and rarely smiled. I mention this only because I worked in the hospitality industry for many years, and I know how much a genuine smile can transform a guest’s experience. It’s a small gesture that makes people feel truly welcome, and I believe this is an area where the hotel could improve. We had a small issue with one of our breakfast orders, but it was resolved quickly and professionally. The breakfast was good overall, although I think there is room to elevate the quality of the food. The Le Labo bathroom amenities were absolutely wonderful—I loved the fragrance so much that I wish I could take it home. The bed was incredibly comfortable and made for an excellent night’s sleep. We also traveled with our dog, and he absolutely loved the dog bed that was provided. As a suggestion, I think it would make the pet experience even more special if the hotel included a small welcome kit with food and water bowls, a toy, and a dog treat. Overall, this is a beautiful historic hotel with excellent service, and we truly enjoyed our stay. Most importantly, I want to once again thank Cornelious for making us feel genuinely cared for. Exceptional hospitality comes from exceptional people, and he absolutely deserves recognition for the outstanding job he does. We look forward to returning.

*Qualifying that I used CC points to book this hotel, but it beat all expectations. One night stay, enjoyed the character overall of the hotel. Very pleasant staff, comfortable rooms, comfortable bed. Old charm with modern amenities. Go have a drink at the historic bar if you get the chance. Good Back Bay location. Will book again, someday!

The Fairmont Copley Plaza is a great place to stay in a great location of Boston. I stayed here for a few days on a business trip and, overall, I enjoyed the experience. The hotel itself is beautiful and the front desk staff were very welcoming and friendly. The location is perfect and within walking distance of plenty of restaurants. Also very quick and easy to get to from the airport. The room was nice (junior suite I believe was the room i had) and the bed was very comfortable. My only complaint about the room was the lighting- it was very dimly lit. It could stand to have a bit brighter lamps. Overall though it was a great experience!

I took my mom to the Fairmont Copley Plaza for her birthday, and she was absolutely blown away. The property is beautiful, the location is perfect, and the service was wonderful across the board. A special shoutout to the bell staff, who truly went above and beyond. They took the time to share the history of the hotel with us, which made the stay feel even more special and memorable. The deluxe room was also quite large, especially for a historic hotel, and very comfortable. Overall, we had a wonderful experience and absolutely plan to return. Staying here felt like taking a step back into opulent history, while still being cared for with warm, attentive service.

We are from the UK and recently flew over at the start of April. The location was ideal for us as we were travelling a lot to Harvard/Cambridge, Salem, TD Garden etc, and going out for food frequently in BackBay. We were visiting our sister/sister-in-law, and she stayed with us at the hotel in a room on the Gold floor. We had access to the fabulous lounge service (e.g., breakfast, evening canapes) and we felt right at home and looked after with complimentary drinks/snacks available. Staff made us feel very welcome. Great gym facility too and plenty of computer/business spaces. The hotel was visually stunning and we got a friendly welcome from Cori Copley on arrival (which was nice as we had a long flight over). We were very happy with the room and comfort of all beds and the space. It served all the purposes we needed. The only (slightly comical) feature was that we were placed in a disabled room. So the door (in response to a button or card key) would open in a sequence where we couldn't manually hold or control it. This led to a few awkward moments with cleaning staff passing our door and us having to hope nobody peers in as one person was getting out of the shower/changing. Other than that, super happy! We will be absolutely choosing this hotel again when we are next in Boston!

A grand Boston classic that delivers on charm, warmth, and hospitality. From the moment I arrived, the staff went above and beyond.... genuinely friendly, attentive and a pleasure to interact with throughout my stay. I was treated to a lovely upgrade into a spacious room, which set the tone perfectly. Breakfast was wonderful and the bar... Absolutely buzzing ... the kind of spot you'd come back to even if you weren't a guest. The bed, pillows and linens were exceptionally comfortable; I slept like a dream. A few small things keep this from a perfect score: the floors and some room details show their age...chipped paint here and there, a nicked marble side table ... the shower head needed some attention. These are minor issues in the grand scheme, but worth noting for a property at this tier. That said, none of it diminishes the magic of the place. There's a nostalgic, timeless elegance to the Fairmont Copley that you simply can't manufacture. I would absolutely stay here again. I believe it will be going through a renovation soon...so can't wait to get back...it will be fabulous!

We booked a Gold Suite for our wedding night, and the hotel made the experience truly unforgettable. They kindly upgraded our room and surprised us with complimentary champagne and desserts, which was such a thoughtful touch. Every staff member we encountered was incredibly friendly and offered their warm congratulations, making us feel very welcomed and celebrated. The room itself was absolutely impeccable. We travel frequently and have stayed at many high-end hotels around the world, and this was truly one of the best experiences we’ve had. Thank you for creating such a wonderful memory for our wedding day—we can’t wait to come back again.

We only stayed for one night but would definitely return again. The staff was very friendly and helpful, and the room was comfortable. On site dining was great but also very close to plenty of restaurant options.

Great location and good room service. However, there were a few cleanliness issues during our stay. There was a blood stain on the upper section of the comforter, which I only noticed because the beds do not use duvet covers. They didn’t provide a glass of champagne or anything to rectify the situation. There was also a pimple patch stuck to the shower wall and a couple of bobby pins on the bathroom floor that appeared to be left by a previous guest. Housekeeping did replace the comforter promptly after I requested a new one. Another downside was the lack of soundproofing. You can hear almost everything happening in the hallway and stairwell. If you plan to stay here, I would recommend checking your linens when you arrive and requesting a room on the opposite side of the stairwell if possible. The noise made it very difficult to sleep, and we were not able to get a good night’s rest even though we are usually heavy sleepers.