We loved staying at this hotel. Very convenient location for going to Fenway Park. Rooms were very nice. New rugs were just installed on the 4th floor so our room had a strong odor when we first went in. Leaving the air condition on high seemed to help and we didnt notice the smell later that night. Staff were very helpful and friendly as well. Train station is conveniently located right across the street. Room had a sound machine and we were never bothered by the trains. We will definitely be staying here again in the future!

Great location. Right near the T. The hotel staff are great. They’re doing renovations. The rooms are beautiful but still experiencing slight issues like the AC, or shower drainage, etc. I’m sure the kinks will be worked out. I’d stay here again and certainly recommend it.

This was a negative experience, and you are better off finding a different hotel. Let's start with booking. When booking the room, you could select the room type base on number of beds (i.e. 1 King, 2 Queens, etc.) and after selecting room type you would be shown pictures of the room. Our group was in need of 2 queens, but given none were available at the time of booking and the pictures of the 1 King room proudly displayed a couch, we figured we could make that work. So we booked the room, and paid the bill up front at the time of reservation. Upon arrival, and checking into the room, the pictured couch was absent. We immediately went down to the desk, explained the expectations set by the pictures while booking, and requested a room transfer. We were told there was no availability at the moment, but if we checked in at the desk the next morning, rooms would become vacant, and we would be able to transfer to a 2 queens room. Mind you, hotels have a reservation system. They know when people are checking out, and they know when people are checking in. They can check reservations, so knowing when a room will become vacant should not be guess work, and we took their word for this. We made the single bed work for the night, and the next morning checked with the desk to take them up on the promised transfer. At this time we were told to come back that afternoon, and they MIGHT have another room available for transfer. We returned again that afternoon, and no rooms were available but there would be openings the next morning. We made the single bed work for a second night. The next morning, we checked back in, only be be told there were no available rooms. We felt like they strung us along for 2 days on empty promises, after misleading pictures of what you can expect in your room. Since the rug was pulled out from under us on what was actually in the room, we had to request extra pillows and blankets to make due without the couch. Fulfilling this request was like pulling teeth. It was initially placed in person at the front desk. 40 minutes after this, we were still waiting so a call was made. The staff apologized, and we were told it would be right up. 20 minutes after that we went back down to the desk, and had to wait there until the blankets and pillows were brought directly to us and we brought them up to the room ourselves. In the room, the light switches for the overhead lights in the entry and the bench lights in the main room did not work. We had to use the bathroom light to illuminate the hallway, and we only had the lamps and reading lights by the bed for light in the main room. Upon checkout, the card the reservation was made on was billed a second time, requiring further work and effort for a sub-standard stay. One of the hotel staff even personally asked that we leave a high review since they have been getting a lot of negative reviews lately. And I wonder why? (I don't actually wonder why. Take your business elsewhere.)

I had a fantastic stay here! The staff were incredibly friendly and attentive, making me feel right at home. The comfortable rooms and great amenities made my trip all the more enjoyable.

Stayed here while on spring break with family in Boston - it is everything one would expect from a AC Hotel. The interior, decor and service is incredibly consistent, and generally good. There are a couple of eateries nearby and public transportations are readily available. There hotel is near Cleveland circle and next to the Green line. Parking plentiful for those we drive. We like the reservoir trail within walking distance. Everything was as expected, more pricey than it’s worth I feel.

There are a few awkward things about this hotel. The AC brand in general is more upscale version of Marriott properties this one falls a bit short. As another guest mentioned.. EVERY single light was on in my room upon check-in and had to turn off each by hand. What is the point of that?! Just open the blinds or something. Why is there a $25 daily destination fee?? This is not worthy of such charges. $45 per night for parking in an unsecured open lot?! Very nicely appointed rooms aside from tiny fridge made for a few cans (no to-go containers would fit). Under bench LED lighting was nice touch if you want a "night light". A couple of tavern/bars nearby with more with a further walk if you'd like. Parking on the street is had to come by so walking is preferred.

It’s close to family, which is why I stay here, but a few things that are weird about this hotel: they leave the lights on in any room that’s not occupied all night long, which seems like both a huge waste of energy, and kind of a pain when you first get to the room. There are probably 10-12 small lamps you need to find the switch for and turn off. It’s nice there are so many lighting options, but do they all need to be turned on and then turned off? Second, the hvac system is sooooo loud. Heating and cooling are both insanely loud. I usually either try to heat or cool the room before bed and turn it off.

Would not recommend - hot water does not seem to work early in the morning. Tried to shower at 430am, ran the water for 10+ minutes, not even any steam. Faucet same temperature. Best it got was ice cold to barely lukewarm. When I filled out the feedback form by email after (because I didn't want to bother the overnight desk workers with something they probably couldn't fix) all I got back was a message with things like "Hope you'll stay with us again in the future." Not a great experience. EDIT: see their response below, same generic copy and paste language.

I’ve stayed at this hotel multiple times over the past two years, and I’m disappointed with the amenities offered, regardless of my Bonvoy status. There’s no concierge lounge, valet parking, or complimentary breakfast. Even basic room amenities like mouthwash and body lotion are missing. Parking is an additional $45 per night, and a new $25 daily destination fee has been added. The rooms are noisy due to the frequent train and traffic, and you can hear the sounds of neighboring rooms. The bar area is small and usually staffed by only one person. Food is available, but the wait times vary significantly. During a recent weekend stay, my wife and I planned to order cocktails at the bar. However, all the available floor seating was cluttered with empty bottles, glasses, and dishes. The bar seating was full, and after standing at the bar for over 20 minutes, my wife and I decided to give up on ordering cocktails.

Rooms: 5|Service: 3|Location: 3 The rooms are not bad actually. Even though walls are very thin, (seriously, you could hear someone fart or speak in the next room) they now have good white noise machines to help drown out the noise. My only complaint this time is that every time I visit this hotel, the breakfast is a hot mess. They run out of food, coffee mug, etc., and the utensils are on a separate table and have to be handed to you. Why?