Elite experience through the entire stay, the check-in was very fast and comfortable. They went above in the beyond to make sure my wife’s breast milk could be kept in a separate refrigerator. They even went to get something that we forgot in our car through the valet. I love the touch about the Fireplace Butler Concierge. The one thing I would say is that you should make reservations in advance at Contessa

How do you explain a hotel charging 5 star rates acting worse than a cheap motel? You can’t. We stayed at the Newbury for 1 night and had to witness their absolute incompetence when the fire alarm went off at 2am. Fires can happen anywhere - that isn’t the issue. How they handled it was the issue. There was no one at the desk to address guest concerns. The entire hotel was assembled in the lobby (including a wedding party staying there) and the fire department had locked off access to the elevators. However there was absolutely no one from the hotel available to address concerns, next steps, etc. No updates, no information, nothing. No one. The night manager was nowhere to be found. For a hotel that charges Four Seasons rates, this is worse than a roadside motel. This is absolutely the worst run hotel in Boston. It’s a safety hazard given the incompetence of the team. Definitely not a place I intend to stay at in the future.

My friends and I booked a one-night stay at The Newbury to celebrate several major life milestones, and unfortunately, the experience fell far short of expectations. Before our arrival, I called the hotel to ask whether anything could be arranged in our room to help us celebrate. I was specifically assured that a bottle of champagne and a cake would be waiting for us upon check-in. Neither item was in the room when we arrived, and we had to call Guest Services THREE separate times before they were finally delivered. This completely took away from the surprise we had planned for our friend and was a disappointing start to our stay. Unfortunately, the issues didn’t stop there. The hotel was incredibly noisy, far beyond what I would consider reasonable for a property of this caliber. While some city noise is to be expected, listening to a neighboring room blast music until 12:30 a.m. and engage in extremely loud sexual activity throughout the night and into the morning is another story entirely. We had to call Guest Services twice before security finally addressed the music around 12:30 a.m. Even then, the disturbance continued for the remainder of the night, leaving us with very little peace or sleep. For a hotel marketed as five-star, I expected a much higher level of service, attention to detail, and guest comfort. Between the failure to deliver on a simple pre-arrival request and the lack of effective intervention regarding the noise, the experience was nowhere near what we paid for or expected. Honestly, I have received comparable service at a standard Marriott for a fraction of the price. The Newbury did not deliver the five-star experience it promises, and I would not stay here again. Not worth it.

Not sure why my review was taken down. I stayed here via AMEX FHR for a few days and while not upgraded, got a corner unit. Bathroom was large but no ventilation, so it got very stuffy when showering. A/C was insanely loud but did not work. I slept with the windows open, which being early April was cold but better than a hot room. Gym was great, bar was great, I wouldn’t eat at Contessa if credits for it wasn’t included in my stay. Location is great. Can walk to both Fenway and North End.

My husband and I spent our anniversary weekend at The Newbury Boston. The location is amazing! Strolling down Newbury Street was beautiful. The hotel is clean and the rooms are comfortable and beautiful. The turndown service was a nice touch. We had food and cocktails at The Street Bar a couple times and the service was excellent. We also had dinner and breakfast at the beautiful Contessa. I would most definitely stay here again!

Had a great stay at the Newbury Boston for a business event. Location of the hotel is excellent being right across the Public Garden. Service at the front desk was okay but all other staff was excellent. All meals and hors d'oeuvres were very fresh and delicious.

Wonderful stay at The Newbury recently. Booked it for a weekend staycation and enjoyed every moment. 1. Getting placed in the corner room was a nice touch as the views down Newbury were great. Loved the window-side reading nook as well. The rooms were clean, nice, and the bathrooms are large. 2. Concierge service arranged for breakfast at Contessa around our preferred time—beautiful restaurant and great experience to have brunch. 3. Service was great! There were welcome treats, extra water was delivered quickly. And even late night room service was quite efficient. 4. Close access to Newbury and the public garden was great and the valet service was smooth. Would definitely stay again.

Just got back from a stay at The Newbury Boston and I have to say, this might be the best hotel experience I've had in the city. Definitely feels like Boston's best kept secret. Housekeeping was spotless the whole time, and the front desk staff were so friendly and on top of things. Huge shoutout to Kay, the Guest Experience Manager, who genuinely went out of her way to make sure everything about my stay was great. You can tell the whole team actually cares, it's not just customer service, it's real passion. The location is unbeatable too. Right across from the Public Garden, so you get gorgeous walks right outside the door morning or night. And you're a short walk from some of the best restaurants in Boston, so you're never short on great food options. Honestly not sure why this place isn't talked about more. If you want a hotel where the staff treat you like a person and every little detail feels thought out, book The Newbury. Already looking forward to going back.

The hotel was so beautiful. We had a suite it and it was very comfortable and roomy. The staff was friendly and helpful. The hotel bar - The Street Bar at the Newbury Hotel was unbelievable. The best drinks. The best staff. The best atmosphere. Tyler was a phenomenal bartender with recommendations for places to see and restaurants to visit around the city. His signature cucumber cocktail was excellent.

The Newbury Boston gave us an absolutely extraordinary wedding weekend. From start to finish, the hotel staff and events team were exceptional: polished, warm, detail-oriented, and genuinely invested in making the entire experience feel seamless and special. A special shoutout to Maia & Laura, our onsite event contacts; both were incredibly helpful both leading up to the wedding and throughout the day itself. Maia kept everything moving with grace, calm, and professionalism, and helped make the entire weekend feel beautifully managed. We also want to recognize Charles, the head of guest experience, who made us feel welcome and completely comfortable from the moment we were brought to our suite. The wedding itself was stunning. The catering was top notch, the service was attentive without ever feeling intrusive, and every food and beverage moment felt elevated. Our guests repeatedly commented on how beautiful the spaces were, how excellent the meal was, and how well the entire evening flowed. The hotel is also just a spectacular setting. The common spaces are beautifully appointed, elegant, and distinctly Boston, and the suites are equally impressive. We stayed in the Mansion Suite, which became such a memorable home base for the weekend. The team went above and beyond with personal touches: our in-room bar was stocked with our favorite bourbon and gin, there was an emergency late-night supply of chicken tenders in the freezer, and the room service staff could not have been more thoughtful or attentive. For a wedding, special event, or luxury Boston stay, The Newbury is truly in a class of its own. We are so grateful to the entire team for making our wedding weekend feel effortless, personal, and unforgettable. Five stars without hesitation.