We had an incredible stay celebrating a special birthday, and multiple staff members went above and beyond to make it memorable. The check-in team was fantastic, and champagne and balloons were arranged and set up behind the scenes for a really nice touch. I had called days in advance to arrange the champagne, balloons, and a cake for the room, and the guest relations person who helped coordinate it all was phenomenal. Everyone at the bar was fantastic as well. Honestly, every staff member we encountered was wonderful. Highly recommend this property.

High-end hotel! Beautiful rooms - amazing story of ex Fed reserve bank behind - people who work in finance, you will appreciate. Service is amazing! Front desk and concierge are best! But my big shout is to The Fed bar! Best mixology drinks, amazing food! And chilled with love Bostonian energy. I love it - it is for real love ?? You guys make me come back even I stay in different hotel for occasion ??? See you next time!

It is truly a remarkable experience every time I stay here. The service is impeccable and the staff is friendly and professional. The room is always emaculate and I just have to thank Drazenka for her dedication to her cleaning staff. I told her that of all the hotels I’ve been to this is always the best serviced room. I’m picky about cleanliness so it’s very appreciated.

My family and I stayed here for a short weekend trip and I truly adored this hotel. The second you walk in the people are so kind. It looks luxurious at first glance and is perfect for vacationing and events. They have cute decorative touches and gorgeous flower and treats everyone. The rooms were beautiful. They had classy wallpaper and furniture, and the room itself was spotless. Everything from the pens were gorgeous and makes you feel welcome. Additionally, the pool and gym were very modern and nice and the dining room is literally stunning. The thing that struck us as most memorable was the room service. We left for barely two hours and they made our rooms up, even organising our stuff and changing towels. They gave us a welcome delivery of a cookie making kit and a pretty fresh raspberry macaron. They were so kind and helpful and overall I would absolutely recommend this hotel to anyone looking for a beautiful luxurious place to stay in Boston.

This weekend at the The Langham, Boston was truly one for the books. My husband wanted to make Mother’s Day weekend an over-the-top experience, and thanks to this incredible hotel and its outstanding staff, it exceeded every expectation we could have possibly had. From the moment we arrived, every single team member went above and beyond to make us feel genuinely welcomed and cared for. The level of hospitality here is something you simply do not find often anymore. The rooms were absolutely beautiful — elegant, comfortable, impeccably maintained, and somehow both luxurious and warm at the same time. Dining at The Fed was exceptional. The cocktails were outstanding, the food was phenomenal, and the entire atmosphere felt elevated without ever feeling pretentious. A very special thank you to Wayne Kirsten, Director of Food & Beverage, whose attention to detail and genuine commitment to guest experience truly made this stay unforgettable. And then came the Mother’s Day brunch… simply spectacular. Beautifully executed, absolutely delicious, and one of the most impressive brunch experiences we have had anywhere. Martha and her colleagues took such wonderful care of us and made the entire experience feel incredibly special. What stood out most throughout the weekend was how every interaction felt sincere. This was not just good service — it was a team of people who clearly take pride in creating memorable experiences for their guests. Without question, this has become one of my all-time favorite hotel experiences and The Langham has officially earned a spot at the very top of our list whenever we are in Boston. We cannot wait to return.

We had an amazing stay for my husband’s birthday! The staff are so friendly and attentive, and thoughtfully brought over sweet treats to celebrate. The rooms are clean and comfortable, and the pillow menu is a beautiful touch. We also had club access, and it was so worth it. Nelson and Vanessa were great! We felt really cared for and appreciated their attention. We will definitely be back!

We had a wonderful stay. The service was exceptional. Everyone from the concierge and front desk to housekeeping and restaurant staff was incredibly helpful and welcoming. The rooms were spacious, spotless, and very comfortable, with large bathrooms. The hotel itself is beautiful, filled with fresh flowers and a lovely, clean scent throughout. We also appreciated the bar being open late. Overall, a fantastic experience and we would definitely stay again.

We stayed one night at The Langham, Boston and booked it mainly because it is part of the Amex Fine Hotels and Resorts program. Check in was smooth and the customer service was great. Everyone we interacted with was friendly and welcoming. The room was nice, modern, and spacious. I liked the blue color scheme, it gave the room a clean and upscale feel. We had dinner at The Fed and really enjoyed it. Good atmosphere and a solid spot to grab a drink and relax. The next morning we had breakfast at Grana, which was also very good and an easy start to the day. Overall, it was a really nice stay and everything felt well done. I would definitely stay here again.

I’ve stayed at many hotels in Boston, and this is by far my favorite. The service is consistently excellent, and the rooms are spacious, clean, and comfortable. It’s also genuinely pet-friendly with reasonable fees, which is a huge plus. Don’t skip the breakfast, it’s actually worth it. I’ve finally found my go-to hotel in Boston, and I’ll definitely be back.

We had an exceptional stay at the The Langham, Boston. We had initially come from the Mandarin Oriental, Boston, which is in a great location but unfortunately did not meet the luxury expectations or brand standard we were hoping for. Arriving at The Langham was truly refreshing. The hotel itself has incredible historic and luxury charm, as it was formerly the Federal Reserve Bank of Boston. That heritage adds such a unique character to the property. The windows are massive and offer sweeping views, which made the room feel bright, grand, and special. From the very first interaction with Helen to Ella’s kindness during the final days of our stay while a Nor’Easter storm was rolling in, the service felt warm, attentive, and genuine. Marwan made our visit especially memorable with his thoughtful advice and generosity, even surprising us with in-room welcome gifts. Those personal touches made all the difference. The beds were extremely comfortable and made for a restful sleep each night, which truly elevated our overall experience. There were a few minor hiccups from the backend side, but the frontline staff were quick to resolve everything professionally and graciously. That level of responsiveness speaks volumes. One small suggestion would be to notify guests ahead of check-in if a fridge in the room is not working. We also noticed a few housekeeping details that could use more attention, such as small holes in the linens and tiny bits of paper near the sides of the beds. With a bit more focus on those details, the experience would be absolutely flawless. We also understand that the hotel has been awarded two Michelin Keys, which is very well deserved and reflective of the elevated experience offered. Overall, we had a wonderful stay and felt truly cared for. We hope to return in the near future.